Frequently Asked Questions

 

 

 

Why is Mutual of Omaha Bank changing my online banking?

We are upgrading our online banking system as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience and security. Our new online banking system offers robust online banking functionality on all or your devices, and will enable you to bank anytime, Anywhere like never before.


When will the upgrade take effect?

The online banking upgrade is scheduled for June 5, 2018. Please not that online bill pay may be unavailable in the days immediately preceding the upgrade, during which time your scheduled payments will still be processed, but new payments cannot be scheduled.


Is there any action required to start using the new experience?

Yes, it is important that you either update or validate your contact information before May 22, 2018 in order to enable you to log into the new system. You can update your contact information online, by phone, in-branch, secure email or fax.


Will I have to re-register for online banking?

No, if you already registered, you will still have access. You will need to setup a new password. You may use your current or past password.


Will my scheduled transfers convert over to the new system?

Unfortunately, no. Due to the complexity of transfers and their frequency, we will be asking all account holders to setup their reoccurring transfers within the new system. Please make note of all your transfers so you can set them up once you log in to the new system. If you need assistance, please contact one of our representatives.


Will my transaction history transfer over to the new system?

Yes, you'll have access to 18 months of transaction history.


Will I have access to my e-statement history?

Yes, you'll have access to 18 months of e-statements, if you are an e-statement subscriber. To subscribe to paperless e-statements, please click here or call us at 866-351-5646.

 

Is there an online resource for help?

Yes, there is a "help" button available in the menu.


Are there minimum browser requirements for this new system?

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available -- not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. Browsers below the following requirements will not provide functionality: Internet Explorer - Version 11 and below, Firefox - Version 14 and below, Chrome - Version 30 and below, Safari - Version 6 and below.


Can I use this on my phone/tablet?

Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device -- conveniently and securely. You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you're on a platform that isn't Android or Apple, you can always access online banking via your HTML5 compatible mobile browser.


What is a unified experience?

A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It does not mean that the exact same features and functions are available on every device. It is intended to improve your experience by making navigation simple and familiar regardless of device.