Mutual of Omaha Bank

Resource Center

Security


Mutual of Omaha Bank’s Internet Security

The security of your personal information is very important to us. Mutual of Omaha Bank continually strives to provide reasonable measures to maintain the security and confidentiality of your information. A few of these methods include:

  • Unique Identifiers.  To access your account on our web site, you will be required to enter valid access codes such as a customer/user identification code (ID) and password.  Without proper identification, access to your account information is denied.
  • Web Browsers and Encryption.   Web browsers seek to protect information by encrypting it while being exchanged between you and our site.  We require the use of a browser supporting modern encryption technologies to access your account.  You can tell encryption is being used when you see a URL that begins with "https" (instead of "http") in the address line and a secure symbol, such as a closed padlock or key icon, at the bottom of your browser screen.
  • Firewalls.  Monitored firewalls are used as a barrier between the Internet, our web site, and our secure computer network to assist in protecting against unauthorized access.
  • Virus Protection.  We employ modern anti-virus technology to detect viruses and protect against entry into our computer network.
  • Timeout Feature. For additional protection, our online applications have a timeout feature that automatically ends your session after a certain period of inactivity.

Protecting Your Personal Accounts

Mutual of Omaha Bank is committed to protect your accounts and personal information. Yet, in our ever-connected world, the best defense is being aware and safeguarding your own personal information.

It's important to review your account statement regularly. If you ‎encounter suspicious account activity or notice unusual system behavior when conducting Online Banking ‎then immediately contact Customer Service at (toll free) 866.351.5646.

 

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There are some additional steps you can take in protecting your accounts:

  • Never give out your personal identifying information via email or text. If you receive texts or email requesting personal information -- such as your account numbers, passwords, Social Security number or birth date -- do not provide this data or click on any links provided in the texts or emails without confirming that the requests are legitimate . Be mindful over the phone as well. If you ever feel uncertain about the party contacting you, call their customer service center telephone number from their website or your print records to verify and get routed to the correct contact. You can verify the authenticity of requests that appear to be from Mutual of Omaha Bank by calling us at 866-351-5646, or visiting a bank location near you.
  • Enroll in eStatements and/or log into your account to signup for Online Bill Pay to avoid a paper trail of confidential information and potential mail fraud.
  • Keep up to date on the Federal Deposit Insurance Corporation's (FDIC) recent consumer fraud alerts. Especially keep an eye out for common text, email and calling scams.

Protecting Your Business
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Fraud Hotline

Mutual of Omaha Bank is fully committed to identifying, detecting and preventing fraud. To accomplish this task, we have created a Fraud Hotline for our customers, employees, suppliers, contractors, service providers, third parties, etc. This hotline is for the reporting of potential crimes, fraudulent and/or suspicious activities or to notify us of possible unethical conduct.

Please report these concerns as soon as possible by calling 1.866.822.8115. Please provide your name, phone number and specific details about the incident you are reporting so that we can better assist you.

Mutual of Omaha Bank will review all incidents reported.  As necessary, we may make disclosures to local, state and federal law enforcement.

Educational Resources

Grow your financial knowledge and understanding with our collection of helpful tips on preventing identity theft and improving your personal finances.

    To help you stay protected, we want to share the techniques most commonly used by fraudsters:

    Fraudulent Emails (Phishing)

    The term ‘Phishing’ is used to refer to an attempt to acquire information by masquerading as a trustworthy entity.  Phishing attempts can come in various formats such as emails or phone calls.  They are a scam designed to steal your money and sensitive information.  Phishing attempts often involve requests, threats, fake alerts or seemingly legitimate graphics and web addresses resembling the names of well-known companies or people.  Be cautious of any solicitations which are conveyed with a sense of urgency.  Always validate the requestor by alternate means such as official website or contact information.

    Text Message Phishing (Smishing)

    A phishing attempt sent via SMS (Short Message Service) or text to a mobile phone or device is also known as 'Smishing'. As with traditional email phishing, the purpose is the same -- to convince you to share your confidential information.

    Voice or Telephone Phishing (Vishing)

    Voice phishing, or 'Vishing', is an attempt made through a telephone call or voice message. Fraudsters may spoof your caller ID to mask the call and make the call appear to be coming from a legitimate company.