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With Mutual of Omaha Bank's fraud monitoring, protecting your account is as simple as sending a text.
At Mutual of Omaha Bank, we want you to feel confident and safe when using your debit card. That's why we offer free text message alerts as part of our ongoing fraud monitoring program.
Frequently Asked Questions
Who can receive the Fraud Text Alert service?who-can-receive-the-fraud-text-alert-service-621
Consumer and business debit cardholders, who have a cell phone number on file with Mutual of Omaha Bank, are automatically enrolled to receive Fraud Text Alerts at no charge to the cardholder.
Is there anything I need to do to sign up?is-there-anything-i-need-to-do-to-sign-up-622
No sign-up is required. All Mutual of Omaha Bank debit cardholders with a cell phone number on file are automatically enrolled in the service.
Will I be charged for each text message received and sent?will-i-be-charged-for-each-text-message-received-and-sent-623
No, Mutual of Omaha Bank offers this service for your protection at no charge.
What do I do if the transaction is valid and not fraudulent?what-do-i-do-if-the-transaction-is-valid-and-not-fraudulent-624
If the transaction is a valid transaction, type "YES" and hit send. You will not be charged for the original text message or your response. The transaction will be noted as valid and a follow-up text will be sent confirming your response.
What do I do if the transaction is a fraudulent transaction and not valid?what-do-i-do-if-the-transaction-is-a-fraudulent-transaction-and-not-valid-626
If the transaction is not valid, type "NO" and hit send. You will receive a text informing you that a block has been placed on your card and a toll-free number to call to speak with a Fraud Center representative